From July 4th till July 12th I have been doing a short City trip to Hong Kong SAR with John, a friend of mine. The idea to guide him in HK rose way back in 2004, but there wasn't a real opportunity till this summer.
Since John is a KLM employee, he is allowed to take a companion with him and travel with reduced fares. For € 196,00 (US$ 275,00) we were able to have a return flight from Amsterdam to Hong Kong.
The other side of traveling this way, is that you are on the waiting list. So, you're stand-by. If there are people who don't show up or the flight is not fully booked, we're in. Leaving with empty seats is not an option, so the economy people who are overbooked will be upgraded to the World Business Class and if there are stand-by travellers, they can also boarding.
We were not that fortunate. We were only travel with these flights on the jump-seat, due to overbooking.
These seats are used by the flight attendants only for take off and landing, but are far from comfortable.
Well, at least we are going to HK! But the crew was very relaxed and made any efforts (well, almost any) to comfort us during the flight.
They even offered their crew seat (3rd pic), which was much more comfortable than the M-class (economy) version, but not as good as the WBC version. Besides, it was a stand alone seat, so there wasn't anyone to bother you.
Except for the seat, we've had almost a WBC treatment. Due to the available space, the crew even gave me a galley-container to support my legs as I could stretch these fully to take a nap. During the 11 hours, I had a deep sleep for 6,5 hours. I can't remember to have slept this much during a flight!
At the end of both flights we reveived an attention from the crew. This attention was the famous KLM-house and only prohibited to travellers in the WBC. Nice!!
These poclain miniature houses are replica's (with a real adress) of real ancient houses which were built throughout The Netherlands (Like Amsterdam, Amstelveen, Alkmaar, Arnhem, Deventer etc.) during their Golden Age from approx. 1550-1650. These miniatures are filled with Bols Jenever (a Dutch liquor and precursor to gin made from Juniper berries)
During the flight, the attendants provided us with loads of snacks and drinks and took some time to make a chat. My brother was also on board on the flight back to Amsterdam.
The last few years I heard a lot of negative complaints about the cabin crew. KLM flight attendants would be very snobbish or not very polite.
I have been flying KLM for more than 25 years and I cannot share the above. All the flights the attendants did their job properly. Alright, the atractiveness is not like Cathay Pacific crew (which some of them are very atractive), but that is not an issue of importancy.
What are your experiences with cabin crews? (all airlines)